FAQ

FAQ (Frequently Asked Questions)

1. Who are we?

PRIEST LONDON LTD is a UK-based jewelry brand specializing in men’s and women’s accessories, including bracelets, necklaces, rings, and earrings. Our products are crafted using natural and selected materials such as black tourmaline, tiger eye, agate, turquoise, silver, and brass.

Company Address:
16 Poppy Meadows, Wilkinson Drop, Hadleigh, Benfleet, United Kingdom, SS7 2FA

2. How can I contact you?

If you have any questions or need support, please contact us:

Email: payment@priestlondon.com
Phone: +44 7462006986

We typically respond within 24–48 hours.

3. What products do you offer?

We offer a range of jewelry products, including:

• Men’s jewelry: bracelets, necklaces, rings
• Women’s jewelry: bracelets, necklaces, earrings, rings

All products are fashion accessories and are not intended for medical or investment purposes.

4. Are your materials safe?

Our jewelry is made from natural stones and metal materials such as black tourmaline, agate, tiger eye, and silver.
Please note that some individuals may have allergic reactions to certain metals (e.g., brass). If you have sensitive skin, please consider this before purchasing.

5. How are orders processed?

Orders are processed after successful payment.
Processing time is typically 1–3 business days (excluding weekends and holidays).

6. Shipping and delivery time

We offer international shipping:

• Standard delivery time: 7–15 business days
• Delivery times may vary due to customs or logistics delays

Once your order is shipped, you will receive a confirmation email with tracking details.

7. Do you provide tracking information?

Yes, tracking information will be provided once your order has been shipped, allowing you to monitor delivery status.

8. Return and refund policy

We offer a clear return and refund policy:

• Returns are accepted within 14 days of receiving your item
• Items must be unused and in original packaging
• Customers are responsible for return shipping costs unless the item is defective

If your item is defective or damaged, please contact us for a resolution (replacement or refund).

9. What items are non-refundable?

We may not accept returns in the following cases:

• Used or damaged items (not due to our error)
• Requests made after the return period
• Customized items (if applicable)

10. Are payments secure?

We use secure third-party payment providers (such as Stripe) to process transactions.
Your payment details are encrypted and we do not store your full payment information.

11. Are there any additional fees?

Depending on your country or region, additional charges may apply, such as:

• Import duties
• Value-added tax (VAT)

These fees are the responsibility of the customer.

12. How is my personal data used?

We use your personal information only for order processing and customer service purposes, in compliance with applicable data protection laws.
We do not sell or misuse your data.

13. How can I cancel my order?

If your order has not yet been shipped, you may contact us to request cancellation.
If the order has already been shipped, please follow our return process.

14. Why might my order be canceled?

We reserve the right to cancel orders under the following circumstances:

• Payment is unsuccessful or flagged as high risk
• Item is out of stock
• Suspicious or fraudulent activity is detected

If your order is canceled, you will be notified and refunded accordingly.