Shipping Policy

Shipping Policy

This Shipping Policy explains how PRIEST LONDON LTD processes and delivers orders placed on our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed after payment confirmation.

• Processing time: 1–3 business days (excluding weekends and public holidays)
• During peak periods, processing may take slightly longer

Once your order has been processed, you will receive a confirmation email.

2. Shipping Methods and Delivery Time

We offer international shipping through trusted logistics partners.

Estimated delivery time:

• Standard Shipping: 7–15 business days

Delivery times are estimates only and may vary depending on destination, customs clearance, and local postal services.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Tracking number
• Tracking link (if available)

Please allow up to 48 hours for tracking information to become active.

4. Shipping Fees

Shipping fees (if applicable) will be clearly displayed at checkout before payment is completed.

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges are:

• Determined by local customs authorities
• The responsibility of the customer

PRIEST LONDON LTD is not responsible for delays caused by customs clearance.

6. Delivery Issues

We are not responsible for delays caused by:

• Customs processing
• Carrier delays
• Incorrect or incomplete shipping addresses provided by the customer
• Force majeure events (e.g., natural disasters, strikes, pandemics)

If your order is significantly delayed, please contact us for assistance.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

• If an incorrect address is provided, we are not liable for lost or delayed packages
• Orders returned due to incorrect addresses may require additional shipping fees for reshipment

8. Lost or Missing Packages

If your package is marked as delivered but not received:

• Please first contact your local carrier
• Then contact our support team for assistance

We will work with the carrier to investigate the issue, but resolution times may vary.

9. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions due to customs regulations or carrier limitations.

If we are unable to ship to your location, you will be notified and refunded.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: payment@priestlondon.com
Phone: +44 7462006986

We aim to respond within 24–48 hours.