Returns & Exchanges

Returns & Exchanges Policy

This Returns & Exchanges Policy explains how PRIEST LONDON LTD handles returns, refunds, and exchanges for orders placed on our website.

By making a purchase, you agree to the terms outlined below.

1. Return Eligibility

We accept return requests within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused, unworn, and in original condition
• Be returned in original packaging
• Include all original tags and components (if applicable)

Items that do not meet these conditions may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been worn, damaged, or altered after delivery
• Items returned after the return period has expired
• Personalized or custom-made items (if applicable)
• Items marked as final sale (if applicable)

3. How to Request a Return

To initiate a return, please contact us at:

Email: payment@priestlondon.com

Please include:

• Order number
• Reason for return
• Photos of the item (if damaged or defective)

Our team will review your request and provide return instructions.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service for all returns
• We are not responsible for lost return shipments

5. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed to your original payment method
• Processing time may take 5–10 business days, depending on your payment provider (e.g., Stripe)

6. Exchanges

We only replace items if they are:

• Defective
• Damaged during shipping
• Incorrect items received

If you need an exchange, please contact us before sending any items back.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.

We will offer:

• A replacement item, or
• A full refund (depending on the situation)

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account
• Contact your payment provider (e.g., bank or Stripe)
• If still unresolved, contact us for assistance

9. Order Cancellation

Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it must follow the return process.

10. Contact Us

If you have any questions about returns or exchanges, please contact us:

Email: payment@priestlondon.com
Phone: +44 7462006986

We aim to respond within 24–48 hours.